Terms & Conditions

Using the website

Use the website lawfully and provide accurate contact and order information. Place orders only for yourself or with the intended customer’s permission. Do not submit fraudulent orders, impersonate another person, access someone else’s orders, interfere with the service, or attempt to bypass access controls. If you need help placing an order, call (931) 762-5000.

Pickup orders and availability

Online orders are for pickup at Oriental Restaurant, 2005 N Locust Ave, Lawrenceburg, TN 38464. Online ordering depends on opening hours, item availability, and whether the restaurant is accepting orders. Submitting an order or receiving a confirmation text means your request was received; wait for staff to confirm preparation before coming in. Preparation and pickup times are estimates, not guarantees.

Menu descriptions, photos, prices, and availability may change. Photos are illustrative. If an item is unavailable or an order needs a correction, staff may contact you to discuss a change or cancellation. We will confirm a price change with you before proceeding with an affected order.

Prices and payment

Your cart shows the item subtotal. Checkout shows the item subtotal, a $0.99 service fee per online order, sales tax of 9.75% (7% Tennessee state tax plus 2.75% local tax) on the subtotal and fee, and the total due. Tax is rounded to the nearest cent. Your order confirmation records this breakdown and total; tax and the service fee are already included in that total. Payment is collected at pickup. No payment is collected through this website. Do not enter payment card details in order notes or text messages.

Changes, cancellations, and order problems

Call (931) 762-5000 as soon as possible to request a change or cancellation. Requests depend on whether preparation has begun and must be confirmed by staff. If an order is incorrect, missing an item, or otherwise unsatisfactory, contact the restaurant promptly so staff can review the issue and discuss an appropriate correction or refund where applicable. These terms do not limit any rights you have under applicable consumer law.

Allergies and special requests

Tell the restaurant about allergies or dietary requirements before ordering. For severe allergies, call and speak with staff rather than relying only on order notes. Ingredients and preparation methods may vary, and allergen cross-contact can occur. Menu descriptions are not a complete ingredient or allergen list. Special requests are subject to availability and staff confirmation.

Order history, accounts, and staff access

Guest order history is linked to your browser through a cookie. Clearing cookies, changing browsers, or using another device may prevent you from viewing past orders. On shared devices, other users of that browser may be able to see your orders. Contact the restaurant if you cannot access an order.

You can sign in with Google and save your name and phone number for checkout. Orders placed while signed in are linked to your account. You can edit your saved contact details in My account; updating your profile does not change previously placed orders. If you use an account, protect your sign-in details and report suspected unauthorized access. Staff tools are restricted to authorized employees for restaurant business. Employees must protect customer information and use only the access granted to them. We may restrict access when needed to address misuse or protect the service.

Optional text messages

You may choose to receive order confirmation texts at checkout. SMS consent is optional and is not required to place an order. Message and data rates may apply. Reply STOP to opt out or HELP for help. Delivery is not guaranteed. If you do not opt in, you can use Track order with your checkout phone number, or view My orders when signed in. Our SMS Terms explain the messaging service and employee alerts.

Privacy and outside services

Our Privacy Policy explains how we use order, account, and messaging information. The website may link to maps, social media, or other outside services. Those services have their own terms and privacy practices.

Website content and availability

Restaurant branding and website content belong to Oriental Restaurant or their respective owners. You may use the site for personal browsing and ordering; other use requires permission where applicable. We work to keep information accurate and services available, but outages, errors, delayed notifications, and interruptions can occur. Call the restaurant to verify time-sensitive information or an order if the website is unavailable. Nothing in these terms excludes responsibility or rights that cannot lawfully be excluded.

Updates and contact

We may update these terms as the service changes and will revise the date above. Updates apply to future use and orders; they do not retroactively change an accepted order. For questions about these terms or an order, call (931) 762-5000 or visit Oriental Restaurant at 2005 N Locust Ave, Lawrenceburg, TN 38464.