Privacy Policy

Orders and pricing records

Oriental Restaurant collects the name, phone number, dishes, quantities, options, and instructions you provide to fulfill pickup orders. We also store order references, status, timestamps, item prices, subtotal, sales tax, tax rate, service fee, and total for order confirmations, order history, and restaurant reporting. Older orders may not include a recorded tax, fee, or total breakdown. Authorized restaurant staff can view order details.

Payment is collected at pickup. This website does not collect payment card details or process online payments. Do not include payment card information in order notes or text messages.

Accounts, browser storage, and order tracking

If you sign in with Google, our authentication service uses account information such as your name, email address, and account identifier to provide sign-in. We save the first name, last name, and phone number you provide in My account for checkout autofill. Orders placed while signed in are linked to your account so you can view them on other devices. You can edit your saved contact details in My account; those edits do not change previously placed orders.

Cookies support sign-in and access to guest orders placed in the same browser. Browser local storage saves your cart, and session storage helps prevent duplicate checkout submissions when you retry. Clearing browser data or switching browsers may remove your saved cart or access to guest order history. Other people using the same browser may be able to see that information.

Track order uses the checkout phone number to find active order references and statuses. This phone lookup does not display names, item details, or totals. Keep your order reference and contact details private.

We remember your language preference in a cookie and browser storage. Each order also records its selected language so requested order messages can use that language.

Text messages and consent

When you consent to an order-confirmation text, we record your number, consent time, consent version, and whether you separately opted into optional status texts. Confirmation texts can include your order reference and total. We use Twilio to deliver messages and Neon to store order, account, and notification records. Notification records include delivery status and error codes. If you text START or STOP, we record the sending number, keyword, message identifier, time, and consent version to manage transactional order-update subscriptions and prevent duplicate processing. We associate updates with orders using that phone number. Employee alert preferences also record the admin who managed them.

We do not sell or share mobile numbers or SMS consent with third parties for their marketing. SMS consent is optional and is not required to order. Reply STOP to stop texts.

Service providers and website analytics

We share information with service providers as needed to host the website, provide sign-in, store records, and deliver requested messages. The home page includes Vercel Analytics to help us understand website visits and usage.

Retention and requests

To ask about your information or request its deletion, call (931) 762-5000. Some records may need to be retained for restaurant operations or legal obligations. We may update this policy as the service changes and will revise the date above.